Agreement to Terms
These Terms of Service ("Terms") are an agreement between you and the operator of Sakha, a spiritual-wellness app published under the Kiaanverse brand and operated by Sharad Juneja, Im Wiesengrund 3, 70806 Kornwestheim, Germany ("we", "our", "us"; see the Impressum). They apply to every place Sakha is offered: the website at kiaanverse.com (including the mobile web at kiaanverse.com/m), the Android app distributed through Google Play, and the iPhone/iPad app distributed through the Apple App Store (together, "the Service").
By creating an account, accessing, or using the Service you agree to these Terms and to our Privacy Policy, which forms part of these Terms. If you do not agree, please do not use the Service.
Wellness, Not Medical Advice
Sakha is not medical software and is not a substitute for professional medical, psychiatric, or psychological advice, diagnosis, or treatment. The Service is for general wellness, reflection, and educational purposes only. Do not use it for emergencies, and never disregard or delay seeking professional advice because of something you read or heard in the Service. Use of the Service does not create a doctor–patient or therapist–client relationship.
If you are in crisis: call your local emergency number (112 in the EU and India, 911 in the US, 999 in the UK) or go to your nearest emergency room. In India you can reach iCall at +91-9152987821; in the US, call or text 988; in the UK, call Samaritans on 116 123. You can find a helpline for your country at iasp.info/resources/Crisis_Centres (opens in new tab).
Eligibility and Your Account
You must be at least 18 years old to hold an account, and you confirm this when you first sign in. Children aged 5–12 may use the Kids Dharma Adventure section only inside a parent's or guardian's account, behind the parental PIN; the parent or guardian owns and is responsible for the account and the child's use of it.
You agree to give accurate registration information and keep it up to date. You are responsible for keeping your password and devices secure and for all activity under your account. Do not share your account or create accounts for deceptive purposes. If you suspect unauthorized access, contact us immediately at thesacredquest2@gmail.com.
Your Content
You keep ownership of everything you create in Sakha — journal entries, reflections, notes, and conversations. You grant us only the limited, non-exclusive license needed to store, process, sync, and display that content back to you while operating the Service. How each kind of content is protected — including which journal content is encrypted on your device and which data is processed by AI providers — is described in the Privacy Policy.
Acceptable Use
Sakha is a space for spiritual growth and inner peace. You agree not to use it to harass, threaten, abuse, or harm anyone; to post unlawful, harmful, or offensive content or impersonate others; to access or attempt to access another person's account or data; to upload malware or spam; to scrape, reverse engineer, overload, or disrupt the Service; or to deliberately misrepresent the Bhagavad Gita or our content. We may remove content or restrict accounts that break these rules.
Subscriptions, Billing and Cancellation
Sakha offers a free tier and optional paid subscriptions that unlock additional features. By purchasing a subscription you agree to the following.
How You Pay
On Android, subscriptions are sold and processed by Google Play under Google's terms. On iPhone and iPad, they are sold and processed by the Apple App Store under Apple's terms. On the web, payments are processed by Stripe. We never receive or store your full card details.
Auto-Renewal
Subscriptions renew automatically at the end of each billing period (monthly or yearly, as selected) at the then-current price unless you cancel before the renewal date. Your payment method is charged at each renewal.
How to Cancel
You can cancel at any time. Android: Play Store → Profile → Payments & subscriptions → Subscriptions. iPhone/iPad: Settings → your name → Subscriptions → Sakha. Web: Settings → Billing in your account (which opens the Stripe billing portal), or email thesacredquest2@gmail.com and we will cancel it for you. Cancelling stops future renewals; you keep access until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Free Trials and Introductory Offers
If a free trial or introductory offer is provided, it converts to a paid subscription automatically when it ends unless you cancel beforehand. Any unused portion of a free trial is forfeited when you subscribe.
Refunds and Price Changes
Refunds for store purchases are governed by the store's policy (Google Play or the Apple App Store); web refunds are handled by us through Stripe. Except where required by law, fees are non-refundable once a billing period has started. Statutory withdrawal and refund rights (for example, EU consumer rights) are unaffected. Price changes apply to future billing periods only, and we will give the notice required by the store and by applicable law before a changed price takes effect.
AI Guidance (KIAAN)
Sakha's guidance, including the KIAAN companion and voice features, is generated by AI and grounded in the Bhagavad Gita. Responses are reflective and educational and may sometimes be incomplete or imperfect. They are not a substitute for therapy, counselling, medical care, or study with a qualified teacher, and we do not warrant any particular outcome.
Intellectual Property
The Service — including its software, design, journeys, translations, commentary, audio, and AI-generated responses — is owned by us or our licensors and protected by copyright and other laws. You may use it for personal, non-commercial spiritual practice only, and may not copy, modify, distribute, or create derivative works from it without our written permission. Portions of the Service may be open-source software governed by their own licenses.
Termination and Account Deletion
You may stop using the Service and delete your account at any time from Settings → Account → Delete Account in the app, at kiaanverse.com/delete-account, or by emailing thesacredquest2@gmail.com. You can export your data first from Settings → Privacy → Download My Data. Deletion is handled as described in the Privacy Policy.
We may suspend or terminate accounts that violate these Terms, threaten the safety of other seekers, or where required by law. We may also modify or discontinue features of the Service; where a change materially reduces a paid feature, we will tell you in advance.
Disclaimers and Limitation of Liability
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that data will always be recoverable. We make no claims about health or therapeutic outcomes.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data or profits, arising from your use of or inability to use the Service. Our total liability is limited to the greater of USD 100 or the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including for intent, gross negligence, or injury to life, body, or health.
Third-Party Services
The Service relies on and may link to third-party services (for example, app stores, payment processors, AI providers, Instagram, and WhatsApp). Their own terms and privacy policies apply to your use of them, and we are not responsible for their content or practices.
Governing Law and Disputes
These Terms are governed by the laws of Germany, where the operator is based, without regard to conflict-of-law rules. Nothing in these Terms removes the mandatory consumer-protection rights you have under the law of your country of residence. If you are a consumer in the EU/EEA, you may also bring proceedings in the courts of your place of residence. Please contact us first — most concerns can be resolved quickly and informally by email.
Changes to These Terms
We may update these Terms to reflect changes in the Service or the law. We will notify you in the app (and, where appropriate, by email or on our website) at least 14 days before material changes take effect. Continued use after the effective date means you accept the updated Terms. The "Last updated" date above always reflects the most recent change. If any provision is found unenforceable, the rest remains in effect. These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
Contact, Support and Feedback
Support (email): thesacredquest2@gmail.com — every email is read by a person. Please use email for anything about your account, billing, privacy, or legal matters, so we can verify it is really you.
WhatsApp support (paid members): members on the Bhakta, Sadhak and Siddha plans can chat with us one-to-one on WhatsApp; the number is shown in their account. For account, billing, privacy, or legal requests, please use email instead so we can verify it is really you.
Instagram: @the_sacredquest (opens in new tab) — updates and general questions by direct message.
WhatsApp community: chat.whatsapp.com/I838od5H8T9JFMfyLjAd5q (opens in new tab) — join fellow seekers and receive announcements.
Feedback and ratings: we warmly welcome your rating and review on Google Play (opens in new tab) and the Apple App Store (opens in new tab).